Get Help with Your Questions and Issues
At WMS Gaming Casinos (Light & Wonder), we're committed to providing the best possible experience for our users. If you have any questions or need assistance with your account or issues, please feel free to reach out using one of the following methods.
If you'd like to contact us directly, please use our form below:
We'll respond as soon as possible during business hours.
Before reaching out for support, we recommend checking our comprehensive help centre and FAQs. You can find answers to many common questions and issues.
Our live chat is available Monday through Friday from 9 AM to 5 PM EST (Eastern Standard Time). Our friendly team will be happy to assist you with any urgent matters or provide general information during business hours.
Live Chat Availability: Monday - Friday, 9 AM - 5 PM EST
If you'd prefer to contact us via email.
Our team reviews and responds to all emails within a reasonable time frame. We appreciate your patience as we strive to provide timely assistance.
Response Time: Emails are typically responded to within 24-48 hours (Monday - Friday).
For technical issues related to our services or products, please contact us via email with detailed information about the issue you're experiencing. Our technical support team will work diligently to resolve your problem as soon as possible.
If you need help with account recovery or have questions about verification processes, please reach out to us via email. We'll be happy to assist you in resolving any issues related to these matters.
We understand the importance of responsible gaming practices. If you're experiencing problems related to your account or need information about our responsible gambling initiatives, please don't hesitate to reach out. We have dedicated resources available to support you.
While we strive to be multilingual in our offerings and customer care, the preferred method of communication will always be in English. However, if you require assistance in your native language or need additional languages supported for technical issues, please don't hesitate to let us know via email with "Multilingual Support" as the subject.
Communication Flow
We appreciate it when users take the initiative to use our self-service options available through our help centre and FAQs. However, if your issue requires more direct assistance or expertise, please don't hesitate to contact us using one of the above methods. Our team is dedicated to providing timely support tailored to your specific needs.
Device Compatibility
We strive to be accessible on all devices and platforms. For any issues related to device compatibility, please reach out via email. We'll do our best to provide guidance or adjust settings to ensure a smooth experience for you.
For general inquiries or if you're unsure which contact method is the most suitable, feel free to use our support form above. If your issue requires escalation beyond initial customer service response times and procedures, please refer to the "Escalation" section in our comprehensive help centre resource (insert link) for more information.
Thank You
Your feedback is invaluable to us! We appreciate any suggestions or comments on how we can improve our support processes to better serve your needs.
